Jensen Outdoor warranties to the original purchaser that, for a period of five (5) years (except as specified in our Limited Residential Warranty) of residential use from the date of purchase, under normal use and service conditions, Jensen Outdoor furniture shall be free from defects in workmanship or materials.
For service under this warranty, contact your Jensen Outdoor retailer from whom you purchased the product. Due to your Jensen Outdoor retailer’s service policy requirements, they will need to submit a warranty claim to Jensen Outdoor on your behalf.
When submitting a claim, to your retailer, please supply the following documentation:
- Proof of purchase (copy of receipt)
- The product item number(s)
- A written description of the defect
- Photographs of the full product and close-ups of the warranty issue
Once documentation has been received, evaluated, and deemed defective under this warranty Jensen Outdoor’s sole responsibility shall be, at its option, to repair or replace defective components, to repair or replace defective furniture, or authorize repairs by a third party, and to notify the Retailer of the solution. Should a defective product no longer be available, Jensen Outdoor may replace it with a similar product of equal or greater value.